Frequently Asked Questions
Everything you need to know about your Aula gaming gear.
Are Aula gaming keyboards compatible with both Windows and Mac?
Yes, our keyboards are plug-and-play compatible with Windows, macOS, and Linux. Note that some specific macro software may be Windows-exclusive.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
What is the warranty policy for Aula products?
All Aula gaming keyboards come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
Can I customize the RGB lighting without software?
Absolutely. Most Aula models feature built-in hotkeys (usually Fn + specific keys) to cycle through lighting effects, brightness levels, and speeds directly on the hardware.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. Items must be in their original packaging and in new condition to qualify for a full refund.
Do the mechanical keyboards feature hot-swappable switches?
Select Aula models feature hot-swappable PCB technology. Please check the specific product description to confirm if your chosen model supports switch replacement.